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Hotel Booking Software

iBex Accommodation

Wednesday, 15 July 2015 12:33

EPOS Links

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EPOS Integration

iBex is able to receive food and drink items posted from your tills using the Cloudhook EPOS link.

Cloudhook is able to work with EPOS Now, ICR Touch, WaiterPoS, Casio QT6600, Vectron, Quantum and any other system supporting the Guestmaster PMS protocol.

When a guest is checked in on the PMS, items are able to be posted to the room. When a guest is checked out, the room is removed from the tills and it's no longer possible to post items against that room.

Bar and restaurant items are received into iBex as an "Extra" and these can be then charged to the guest's bill on departure - saving hours of work needed to add these items manually to the booking.

Last modified on Wednesday, 15 July 2015 12:57
Friday, 17 February 2012 15:06

View demo

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Last modified on Tuesday, 30 November 1999 00:00

Our software combines a reservation calender, with integrated online booking and channel manager to enable properties to keep track of all bookings, whatever source they come from.

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Last modified on Thursday, 16 February 2012 16:23
Monday, 02 August 2010 11:24

Website Design

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For a low setup cost and monthly maintenance fee, we can provide you with a content managed website, fully integrated with your iBex solution.

Using customised templates for the Joomla! content management system you can have a modern, visually stunning and feature rich website, without you having to pay a large sum of several thousand pounds upfront.

With many modular features, you can take advantage of numerous gallery scripts, incorporate your twitter feed into your website and post the latest news and events happening in your hotel.

Additionally, we can create highly search engine optimised content pages and track your new sites progress in the search engines for a range of keywords, producing monthly search engine ranking reports.

The incorporation of Google Analytics into your site allows you to track where visitors are coming from, what pages they view on your site, and how long they spend there.

We are also able to create paid ("sponsored") search engine listings using Google AdWords on your behalf.

Last modified on Saturday, 11 September 2010 14:35
Thursday, 02 September 2010 14:56

Case Studies

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OneSixTwo Guesthouse, Blackheath, London.

Our 11 room B & B has been open for 3 years. When we opened we were very naiive about the different booking systems and online diaries around. However, we knew in order to make life easier and to keep up with online trends in the hotel industry that we needed a computerised booking system rather than a paper diary! Most booking systems I found were targetted to large hotels and their price / huge deposit / very large monthly installments or high commissions were not options we could afford and a lot of systems seemed too complicated for our 11 rooms.

We decided to go with a company which charged a one off fee of £100 for booking diary software and online booking facility for our website. The only downside was that any bookings that were made through our website were charged at 10% commission. The booking diary was quite a good system but there were quite a few (sometimes irritating!) limitations to it. After a year of being in contract with them, I decided to look around for a software that did not take commissions as over the year this added up to £1000s.

When I found iBex from one UP I was excited as everything they offered ticked the boxes. The transfer from old system to iBex was very smooth and the support team were very helpful and understanding in this procedure. There was no 12 month contract and if after 3 months the system was not for us then we could cancel it with no cancellation fee. This was important as I did not want to be tied in.

The main appeal of iBex was no website commissions, but instead a manageable monthly rental fee. The ability to link in with so bookings went straight into iBex was also a new and amazing facility! We no longer had confirmation faxes sent through from which caused a high workload and often caused double bookings. We also connect with a number of other channels and are just waiting for the Late Rooms connection to be completed, which will be done soon and this will again reduce our workload.

Other benefits which the old system did not have which iBex does are:

  • the ability to access iBex online - from any computer anywhere
  • can have multiple users with different access rights
  • can take payments through Sagepay at the time the guest books
  • email confirmations are sent directly from the system to us and the guest
  • one UP really listen to their customers and develop facilities which the business owner requires to make life easier. In the last year since we have been using iBex there have been additional upgrades and facilities added which only enhance the usability factor.

    iBex is easy to use, but any time I have had a question about it one UP have responded personally, quickly and efficiently. I would highly recommend the iBex system to any B and B or small independent hotel owner.

    Anna Pollard



We are also given very favourable reviews on Visit Britain's Accommodation Know How forums:

Last modified on Saturday, 11 September 2010 15:06
Monday, 02 August 2010 22:04

iBex Login

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Last modified on Wednesday, 03 October 2012 13:27
Monday, 02 August 2010 12:26

Registered Users

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This is the section for users of iBex products.

You can find answers to the most common support questions in our knowledgebase.

For issues you are unable to resolve, please raise a ticket via our support desk. This will ensure the right member of staff is able to help you quickly and efficiently.

You can also call our support line between 9am and 5pm Monday - Friday on 0845 643 943 0.

Last modified on Tuesday, 31 August 2010 12:54
Tuesday, 10 August 2010 15:16

Why Choose iBex?

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We believe iBex offers something unique to property owners, because you don't have to trade off functionality against price. Combining reception desk software with online booking and a channel manager facility, the iBex system is feature rich, intuitive and saves you time.

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Reception Desk Software / Electronic Diary
Manage all your reservations from any web enabled PC. Our property management system allows simultaneous multi user login under one license. Daily task list. Multiple calendar views. Check In / Out. Print guest registration forms. Customer database to look up previous guests contact details, export to CSV file for email marketing. Move reservations between individual room units. Different start and end dates for multiple room bookings. Add miscellaneous sale items like dinner or drinks. Generate invoices. Run reports like daily housekeeping list. Automatically email confirmation to the guest when manually entering a booking.

Real time online booking on your own website
Integrated with the PMS, our online booking software will reflect the rooms you have available on your website, without the need for manual updating. This means you can confidently sell your rooms with instant confirmation, automatically, online. Automatically emails you and the guest. Reservations are automatically allocated to a room in the front desk software. iBex even has a "virtual rooms" capability, allowing you to sell all your rooms at once as part of a wedding or party package, or an adjoining twin/double as a suite providing the availability is there - all of course without the risk of double bookings.

Sales and Distribution Channel integration
iBex will interface with your sales channels including Laterooms,
Expedia,, TripConnect, I-Know UK,, Guestlink, eBookers, HRS, Budget Places, Agoda, as well as the GDS via Reconline and SynXis.

What this means is that reservations from those channels will download automatically into iBex and be assigned to a room. Rates and changes to availability are pushed from iBex to the channels in real time. You can even send the channels different rates from those which the general public see on your own website.

Works anywhere!
Being a cloud based system, you can access your iBex account from any Internet enabled device - PC, Mac or Linux - and even a modern tablet like an iPad or Android tablet.

Powerful web rate structures
Vary room rates by season, occupancy, day of the week or minimum stay - or all 4 at once! iBex will even support different child rates, and allows you to sell "extras" like cot-beds, chocolates & flowers, airport transfers, parking. Optional package rates with a fixed fee component allow you to create events based rates - golf packages / watercolour masterclass / cookery residential etc.True last minute and early bird rates with the ability to make these pre-paid, non refundable.

Registered Users
Provide individuals or companies with their own personalised login page, with preferential rates and express booking feature as their contact details auto-populate. For groups or ad campaigns with a 'voucher code' the same feature can be used to provide promotional discount and drive more bookings to your site.

Secure card processing and storage
If PCI-DSS compliance remains one of the things you still haven't got around to resolving, iBex is able to offer a choice of card processing solutions whereby you can take deposits or payment in full or alternatively store card data securely using our PCI accredited Vault application.

EPOS Interface
Link iBex with your tills so that bar and restaurant items appear on the guest's bill on checkout using our Cloudhook integration. Works with EPOS Now, ICR Touch, Quantum, GPOS, Casio, Vectron, WaiterPOS and many others.

Telephone Billing Interface
Our interface to PhoneControl allows call billing data to be posted to iBex from your PABX. All major manufacturers are supported including LG, Siemens, Alcatel, Panasonic, Ericsson, NEC and Mitel.

iBex is available for a low, fixed monthly fee without commission, based on the size of your property. Typical pricing for our PMS and online booking - 10 rooms = £65.00 / month, 20 rooms = £95.00 / month with £69 for setup and training (all prices exclude VAT). There are no additional hidden support costs, that's all covered in your monthly fee. With no long contracts, our minimum term is just our notice period of 3 months. Why commit to a large capital outlay or lock yourself in for a whole year?

With friendly, knowledgeable UK based staff, please call us on 01840 298 298 or use our contact form if you have any questions about iBex or would like to see a short feature demonstration. 

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